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Shipping
Information
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Return
Policy
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Customer Care Area
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Privacy Policy
We at Fine Silver Jewelry will never share any
information supplied by our valued customers. We take pride in our
relationship with our customers and pledge to maintain your privacy while
visiting our site.
Any personal information voluntarily
submitted by our customers will by used by Fine Silver Jewelry to determine our
target audience and marketing strategy. This information will be used as
we constantly strive to bring you the most comprehensive jewelry inventory in
our industry. As a result, we fully intend to personalize and enhance your
shopping experience. la Bolsa de Barcelona
We value every customer and pledge to meet
and exceed your shopping expectations!
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Free
Delivery
within United States
All orders
delivered within the United States are shipped free of charge. These orders are shipped via UPS Ground to arrive at your destination within 5-10
business days. All orders are subject to stock availability. You will be
notified if your item(s) are not in stock. Please note that items ordered
together may not be shipped together. We apologize, however, we cannot
ship to P.O., A.P.O., or F.P.O. boxes. You will be notified within 1
business day when your order can be shipped. Items not currently in stock
will usually leave our store within 5-7 business days.
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Optional
Delivery Choices
All orders delivered within
the United States are shipped free of charge. We also offer 3 day
delivery, 2nd day delivery, and overnight delivery by UPS, FedEx, and
United States Postal Service. These options are available to all
customers at checkout.
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International
Shipping Information
We offer several methods of
international shipping including shipping through Federal Express and
UPS. Shipping charges are calculated upon checkout. All
international credit card purchases must be shipped to the billing address
only, and the cardholder must sign to acknowledge receipt of the
shipment.
Please note that once the
product is in your country, you will be responsible for any tariffs,
customs, duties, or import fees that may apply.
Fine-silver-jewelry.com currently
ships to the following countries:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Japan
- Mexico
- Netherlands
- New Zealand
- Norway
- Portugal
- Puerto Rico
- Spain
- Sweden
- United Kingdom
- All US Territories
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Customs,
Tariffs, and Taxes
You may be subject to import duties and taxes, which are levied once
the package reaches you. Additional charges for customs clearance
must be borne by you; we have no control over these and cannot predict
what they may be. Customs policies vary widely from country to
country; you should contact your local customs office for further
information. Additionally, when ordering from Fine Silver Jewelry you
are considered the importer of record and must comply with all laws and
regulations of the country in which you are receiving the goods.
Customs forms for all international packages list the value of your
order's contents and products ordered.
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International
Methods of Payment
All international orders outside of the United States must be purchased
by major credit card. We accept Visa, MasterCard, American Express
and Discover for purchases up to $2000 USD and shipment to the countries
listed above. All purchases to countries outside of the US that
total over $2000 USD must be made by wire transfer. For details on
wire transfer, please contact
customer
service or call 800-248-6076.
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30-day
Return Policy
At Fine
Silver Jewelry, we want you to be completely satisfied. We are pleased to offer a
thirty (30) day, no questions asked return policy.
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Obtaining
a Return Authorization Number
In order
to process your return as quickly as possible, it is essential that you obtain a
return authorization number from our customer service representative. You
can contact us by email at
Customercare@fine-silver-jewelry.com,
or by phone at (800)248-6076. Unfortunately, packages without a return
authorization number will not be accepted.
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Mailing
and Insuring the Package
For your protection, please insure
the package for the full amount of the invoice, including any shipping charges,
and send the package by registered mail. This is the safest way to ship
high-value items.
Please enclose the packing slip, and
print your name and address on the outside in the return area.
We will give you the address of
where to mail your package when you call or email us.
In order
to protect the package against possible theft, please do not write Fine Silver
Jewelry, jewelry, diamonds or any other luxury related word. Fine Silver
Jewelry
can not be responsible for return shipping losses.
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Condition
of the Item
The item
must be returned in the same condition as it was sent, unworn and
undamaged. Your request will be processed after we inspect
and verify the condition of the item. Damaged goods due to client
negligence will not be accepted. A personalized
or engraved item will not be accepted for return.
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Include
All Original Materials
Please
return the item with all of the original materials. We ship our
diamonds with independent, internationally recognized, gemological laboratory
certificates. The laboratory certificate must be included in the return
package.
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Full
Refund
We will
refund the full cost of the item excluding shipping, handling and insurance
charges. Please note that we can refund shipping and handling costs only
if the return is a result of our error. Refunds will be made in the same
form as the original purchases.
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Return
Length
Returns
take approximately five business days to process upon receipt of item.
Once we have received and processed the item, you will be notified by email.
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Returning
an Item You Received as a Gift
If you
would like to return an item received as a gift, please follow the same steps as
above. It is especially important that the authorization number is written
on the address label. You have the option to exchange the item or receive
a Fine Silver Jewelry gift certificate.
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Customer
Service
If you
have any questions regarding your order you may contact us at (800) 248-6076 or
email us at
customercare@Fine-Silver-Jewelry.
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Gift
Wrapping Services
We will be
happy to gift wrap your purchase at no additional charge to you. We will use a
generic type gift wrapping for your gift giving occasion. If you prefer a
special gift wrap, please contact us at
customercare@fine-silver-jewelry.com.
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Weights
and Dimensions
All gram
weights, carat weights and dimensions are approximate.
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Misprints
While we
make every effort to ensure the accuracy of the prices and information on our
site, we are not responsible for errors and reserve the right to correct them.
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Sales
Tax
We are
required by law to collect and forward state taxes for customers in Louisiana.
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Payment
Methods Within US
We accept Visa, MasterCard, American Express and Discover as payment
methods. We also accept cashier's checks from banks located within the
United States. These methods are presented to you upon
checkout. If you need additional information, please contact
customer
service or call 800-248-6076.
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How to Shop Online
Buying online is easy at Fine Silver
Jewelry! Just follow these step-by-step instructions to learn how
to shop online with us!
- Find the jewelry piece you wish to
buy by browsing through our categories. When you see an item you
like, simply click on the picture or product name and you'll be taken to
a page with a larger picture and description of the product.
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At this page, you can either begin
the purchase process by adding the jewelry piece to your basket or you
can add the jewelry piece to a wishlist to purchase at a later date.
If you're interested in purchasing the jewelry piece now, just choose
the quantity you'd like to buy and click the add to basket button.
That's it! Continue shopping on our site until you're ready to
checkout.
- You can view the items in your cart
at any time by clicking on the view cart button above. When you're
done shopping, simply click the checkout button at the top of the
screen.
- You will be taken to a page showing
the current contents of your shopping cart. From here,
you must choose to either continue shopping, or continue to checkout.
Also, if you wish to make your purchase at a later date, you can add
these items to your wishlist from this screen. When you're ready,
click the continue to checkout button.
- At the next screen, you will be
asked to login if you've purchased from us before. Or, if you're a
new customer, click the Create New Account link to begin the checkout
process.
- You'll be asked to enter your
billing and shipping information, create a login name and choose a
password. All of this information is stored on our secure server
in order to assist you when shopping with us in the future.
- Shortly, you will be asked to enter
your shipping preference and payment method. After giving us that
information, you're almost done!
- The final screen you'll see is your
invoice or receipt. Please print this page for your records.
Remember, if you need assistance, we're just a
click away!
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